We are pleased to announce that through the dedication of our staff at PHH, the quality management system accreditation ISO 9001:2015 was achieved in September 2017.

This standard is based on a number of quality management principles, including a strong customer focus, the motivation and implication of top management and focus on continual improvement.

According to the International Organisation for Standardisation (ISO), achieving the ISO 9001:2015 accreditation requires an organisation to:

• Demonstrate its ability to consistently provide products and services that meet customer and applicable statutory/regulatory requirements, and;
• Enhance customer satisfaction through the effective application of a quality management system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory/regulatory requirements

Sadie Emery, Potteries’ Transport & Quality Manager, was delighted with the outcome: “We’ve worked so hard to ensure we provide the best service to our customers, so it’s great to have this recognised by the International Organisation for Standardisation. Everyone at Potteries takes great pride in our accreditations, so having another one to add to our list just shows our commitment to excellence in all areas of our business”.